Return & Exchanges Policy

We accept exchanges and returns paid through AFTERPAY.  Item(s) must be exchanged or returned within 14 days from Delivery.

 

*ALL RETURNS / EXCHANGES MUST BE MADE 14 DAYS FROM DELIVERY

We offer returns/Exchanges within 14 days from the date of delivery (or desired delivered location) to your home, other address, our stockroom, etc . If it is our error, (error = wrong size shipped or damaged) we will pay for return shipping label. Please advise us of the error/damage no later than the next day of receiving your order via email.  ​Buyer is responsible for return shipping costs, & original shipping costs are not refundable. Buyer will also incur a 15% restocking fee. 

All Returns must be unworn in same new condition as received. All returns​ are mailed via to: 

BCNY RETURNS
9402 Church Ave.
Suite 120915
Brooklyn NY 11212

 

*EXCHANGES  (How to Exchange your item)

Exchanges are based on availability of stock, and buyer pays all shipping fees on exchanges. Please follow these steps:

First Steps

• First, "Message Us" or Email us your exchange request.
• If your exchanged request is approved, we will email you a shipping label.
• The shipping label (fee) will be deducted from your exchange/return order.

Next Steps

• Find the item you wish to exchange.
• Purchase it like a brand new order, checkout & PAY for it immediately.
• You will receive a new order number for the new purchase.
• Standard shipping will take place for your new order.

Last Steps

• Return your exchange item(s) to our return address.
• Please write "Exchange" on the packing slip.
• When we receive your exchange item, we will process your request for the exchange item if in stock (Less the return shipping fee).  
• Buyer is responsible for the shipping costs, a shipping fee will be sent to you for payment, after payment is made- your order will be ship to the same shipping address on your original order. 

 

*NO RETURNS OR EXCHANGES ON ALL JEWELRY & LINGERIE

All Jewelry and Lingerie are Non-refundable, and cannot be returned or exchanged. 

 

*NO RETURNS ON CLEARANCE, SALE ITEMS!

Clearance & Sale items are Not returnable, exhangable or refundable.

 

*HAVE MORE QUESTIONS, OR CONCERNS:

You can email us or message us with any concerns to addresses below:

By Email:       info@bechicnewyork.com 
By Message: From our homepage click the "Message Us" Tab (located on the bottom right) .